TERMS AND CONDITIONS

To add to the Terms and Conditions

GENERAL TERMS AND CONDITIONS FOR E-SHOPS

These General Terms and Conditions ("Terms") govern the rights and obligations of you as the buyer and us as the seller or merchant within contractual relationships established through remote communication, specifically via the E-shop on the website https://shop.spaceclothing.com.

All information regarding the processing of your personal data is contained in the data processing policy, which can be found here: https://shop.spaceclothing.com/podmienky-ochrany-osobnych-udajov/.

As you certainly know, we primarily communicate remotely. Therefore, our Contract also uses remote communication means, which allow us to reach an agreement without the simultaneous physical presence of both parties.

If any part of these Terms contradicts what we have mutually agreed upon during the process of your Order in our E-shop, that specific agreement shall take precedence over these Terms.

  1. SOME DEFINITIONS
  • Digital fulfillment refers to anything you can purchase in the E-shop by concluding a Contract for the provision of digital fulfillment, consisting of data created and delivered in digital form or a digital service enabling you to create, process, store, or access such data in digital form.
  • Price is the financial amount you will pay for the Goods.
  • Shipping cost is the financial amount you will pay for the delivery of the Goods, including packaging, transport, postage, or other fees.
  • Total price is the sum of the Price and Shipping cost, including any additional costs and fees if these could not be determined in advance.
  • VAT is the value-added tax according to applicable legal regulations.
  • E-shop is the online store operated by us at https://shop.spaceclothing.com, where the purchase of Goods takes place.
  • Invoice is a tax document issued in accordance with the VAT law for the Total price.
  • We are the company SPACE CLOTHING, SE, with its registered office at Moravská 13, Púchov 020 01, ID No. 54 306 779, registered in the Commercial Register of the District Court Trenčín, Section Po, File No. 11226/R, email info@spaceclothing.com, phone number +421 918 431 301, legally referred to as the seller and/or merchant. For the avoidance of doubt, we are not operators of an online marketplace and, therefore, are not entities that operate and provide consumers with an online marketplace, even through a third party. Consequently, the special information obligations under § 16 and § 17 of the Consumer Protection Act do not apply to us.
  • Order is your irrevocable proposal to conclude a Contract for the purchase of Goods with us.
  • Business entity is a person registered in the Commercial Register, conducting business based on a trade license, another authorization under special regulations, or a person engaged in agricultural production registered under a special regulation.
  • Consumer is a natural person who, when concluding and fulfilling a consumer contract, does not act within the scope of their business or other entrepreneurial activity.
  • Consumer purchase contract is a purchase contract concluded between the merchant as the seller and the Consumer as the buyer, where the subject of purchase is any movable item, including items with digital elements, water, gas, or electricity sold in limited volumes or quantities, even if the item is yet to be manufactured or produced, including according to the Consumer's specifications.
  • Goods are anything you can purchase in the E-shop, including movable Goods containing Digital content or Digital services.
  • User account is an account created based on the data you provide, allowing the storage of entered data and the history of ordered Goods and concluded contracts or access to and use of Digital content provided under the Contract for the provision of digital fulfillment.
  • You are the person purchasing from our E-shop, legally referred to as the buyer. If you provide your identification number (ID) in the Order, you acknowledge that the provisions of these Terms specifically intended for Business entities, as well as any mutually agreed terms, will apply to you, while you retain full protection against unfair and aggressive commercial practices and misleading actions or omissions under relevant legal regulations.
  • Contract is the purchase contract agreed based on a duly completed Order sent via the E-shop and is concluded when you receive our Order confirmation. The Contract also includes a contract for the purchase of goods with digital elements and a contract for the provision of digital fulfillment. If these Terms refer separately in their individual parts or points to a contract for the purchase of goods with digital elements or a contract for the provision of digital fulfillment, such specific regulation applies only to the Goods and/or Digital fulfillment provided under the respective contract type.
  • Distance contract is a contract between the merchant and the Consumer agreed and concluded exclusively through one or more means of distance communication without the simultaneous physical presence of the merchant and the Consumer, particularly using an online interface, email, telephone, fax, postal letter, or offer catalog ("Contract").
  • Civil Code is the Slovak Act No. 40/1964 Coll., as amended.
  • Consumer Protection Act is the Slovak Act No. 108/2024 Coll. on consumer protection and amendments to certain laws.
  1. GENERAL PROVISIONS AND INFORMATION
  • The purchase of Goods is possible only through the E-shop's web interface.
  • When purchasing Goods, it is your obligation to provide us with all information correctly, completely, and truthfully. We will consider the information you provided when ordering the Goods as correct, complete, and truthful.
  1. CONCLUSION OF THE CONTRACT
  • The Contract with us can be concluded only in Slovak.
  • The Contract is concluded remotely via the E-shop, and you bear the costs of using the communication means used to conclude the Contract. These costs do not increase the Total price of the Goods, nor do they differ from the basic rate you pay for using these means (e.g., internet access). No additional costs beyond the Total price will be charged by us. By submitting the Order, you agree to the use of remote communication means.
  • To conclude the Contract, you must create an Order proposal on the E-shop. This proposal must include the following information:
    1. Information about the purchased Goods (on the E-shop, you select the Goods you wish to purchase by clicking the "ADD TO CART" button).
    2. Information about the Price, Shipping cost, VAT, payment method for the Total price, and the requested delivery method for the Goods. This information will be entered during the Order proposal creation in the E-shop interface, with the Price, Shipping cost, VAT, and Total price automatically indicated by us based on your selected Goods and delivery method.
    3. Your identification details necessary for delivering the Goods, including name, surname, delivery address, phone number, and email address.
    4. For Contracts involving regular and repeated delivery of Goods, information on how long we will deliver the Goods to you.
  • During the creation of the Order proposal, you can modify and review the data until the Order is finalized.
  • By clicking the "Order with payment obligation" button, you create the Order. Before clicking the button, you must confirm that you have read and agree to these Terms; otherwise, the Order cannot be created. A checkbox is used for confirmation and agreement. After clicking the "Order with payment obligation" button, all entered information will be sent directly to us.
  • We will confirm your Order as soon as possible after receiving it by sending a message to the email address provided in the Order. The confirmation will include a summary of the Order and these Terms. Our confirmation of the Order constitutes the conclusion of the Contract between us and you. The Terms in effect on the Order date form an integral part of the Contract.
  • There may be cases where we cannot confirm your Order. This includes situations where the Goods are unavailable or when you order a larger quantity of Goods than we allow. Information about the maximum quantity of Goods will always be provided in advance in the E-shop and should not be surprising. If any reason prevents us from confirming the Order, we will contact you and send you an offer to conclude the Contract in a modified form compared to the Order. In such a case, the Contract is concluded when you confirm our offer.
  • If the E-shop or Order proposal contains an obviously incorrect Price due to a technical error, we are not obliged to deliver the Goods at that Price, even if you have received Order confirmation and the Contract has been concluded. In such a situation, we will contact you immediately and are entitled to withdraw from the Contract, sending you the withdrawal along with an offer to conclude a new Contract in a modified form compared to the Order. The new Contract is concluded when you confirm our offer. If you do not confirm our offer within 3 days of its sending, we are entitled to withdraw from the concluded Contract. An obviously incorrect Price includes situations where the Price clearly does not correspond to the usual price among other sellers at the time of the Order or where a digit is clearly missing or extra in the Price.
  • Upon conclusion of the Contract, you are obligated to pay the Total price.
  • If you have a User account, you can place an Order through it. In this case, you are still obligated to verify the accuracy, truthfulness, and completeness of the pre-filled data. The Order creation process is identical to that for buyers without a User account, but the advantage is that you do not need to repeatedly enter your identification details.
  • In some cases, we allow discounts on Goods. To apply a discount, you must enter the discount details in the designated field during the Order proposal. If you do so, the Goods will be provided with the discount.
  1. USER ACCOUNT
  • Based on your registration in the E-shop, you can access your User account.
  • When registering a User account, it is your obligation to provide all requested data correctly and truthfully and to update it in case of changes.
  • Access to the User account is secured by a username and password. You are obligated to maintain confidentiality regarding these access details and not to disclose them to anyone. In case of misuse, we are not responsible.
  • The User account is personal, and you are not authorized to allow its use by third parties.
  • We may cancel your User account, especially if it has not been used for more than 1 year, after your withdrawal from the Contract, or if you violate your obligations under the Contract.
  • The User account may not be available continuously, particularly due to necessary hardware and software maintenance.
  1. PRICING AND PAYMENT TERMS, RESERVATION OF OWNERSHIP
  • The Price is always indicated in the E-shop, Order proposal, and Contract. In case of discrepancy between the Price listed for the Goods in the E-shop and the Price in the Order proposal, the Price in the Order proposal (which will always match the Contract Price) applies. The Order proposal also includes the Shipping cost or conditions for free shipping.
  • The Total price under point 1.4 is stated including VAT and all fees set by special legal regulations.
  • We will request payment of the Total price after the Contract is concluded and before the Goods are handed over. You can pay the Total price in the following ways:
    1. Bank transfer. Payment details will be sent to you in the Order confirmation. For bank transfers, the Total price is due within 14 days.
    2. Online card payment. In this case, payment is processed via the Shoptet PAY payment gateway, subject to its terms available at: Dvořeckého 628/8, 169 00 Praha 6, Czech Republic. For online card payments, the Total price is due immediately.
    3. Cash on delivery (COD). Payment is made upon delivery of the Goods. For COD, the Total price is due upon receipt of the Goods.
    4. Cash on personal pickup. Cash payment is possible when picking up the Goods at our stores, listed on our website. For cash payments on personal pickup, the Total price is due upon receipt of the Goods.
  • The Invoice will be issued electronically after payment of the Total price and sent to the email address provided in the Order. The Invoice will also be physically attached to the Goods and available in your User account, if you have one.
  • Ownership of the Goods transfers to you only after you pay the Total price and the Goods are delivered to you. For bank transfers, the Total price is paid when funds are credited to our account; in other cases, it is paid at the time of payment.
  1. DELIVERY OF GOODS, TRANSFER OF RISK OF ACCIDENTAL LOSS OR DAMAGE
  • The Goods will be delivered to you in the manner of your choice, with the following options available:
    1. Personal pickup at our store. The store address is on our website.
    2. Personal pickup at Packeta pickup points.
    3. Delivery via Slovak Post, PPL SK, DHL, or Packeta.
  • Goods can only be delivered within the Slovak Republic and European Union countries.
  • Delivery to EU member states or other countries is based on prior consent and mutual written agreement on shipping and packaging costs and other delivery terms between the buyer and the merchant.
  • Ordered Goods are dispatched within 5 working days.
  • We are obligated to deliver the Goods to you promptly, no later than 30 days from the Contract conclusion, unless otherwise agreed. The Goods are considered delivered when you or your designated person receive them or when they are handed over to the carrier you authorized outside the delivery options we offered. If the Goods require assembly or installation by us, they are considered delivered only after completion. Goods with digital elements are considered delivered when the digital content or service is made available for download and installation or, in the case of continuous provision, when access begins.
  • Circumstances affecting the delivery timeline may arise. We will inform you via email of any changes and the new expected delivery date, without affecting your right to withdraw from the Contract. For personal pickup, we will notify you via email when the Goods are ready.
  • Upon receiving the Goods from the carrier, you must check the packaging for damage and immediately notify the carrier and us of any issues. If the packaging is damaged, indicating unauthorized handling, you are not obligated to accept the Goods.
  • You must receive the Goods at the agreed place and time. If you fail to do so, we will notify you via email where and when you can collect the Goods or, upon your written request sent within 14 days of the scheduled pickup, redeliver them. You must cover all redelivery costs. Failure to receive the Goods (except under point 6.4) does not constitute a breach of our delivery obligation or a reason to withdraw from the Contract. If you do not collect the Goods within the extended period, we may withdraw from the Contract due to your material breach. Withdrawal is effective upon our notification and does not affect our claim for reimbursement of delivery attempt costs or other damages.
  • If redelivery or alternative delivery is required due to your actions, you must reimburse us for the associated costs. Payment details will be sent to the email address in the Contract, with payment due within 14 days.
  • The risk of accidental loss or damage transfers to you upon delivery. If you fail or refuse to accept the Goods (except under point 6.4), the risk transfers when you could have received them. From this moment, you bear all consequences of loss, destruction, damage, or devaluation of the Goods.
  1. WARRANTY RIGHTS
  • Introductory provision on warranty liability
    • If you are a Business entity, we warrant that the Goods will be delivered in agreed quality, quantity, and free of defects.
    • If you are a Consumer, we warrant that the Goods will comply with general requirements under § 617 of the Civil Code and agreed requirements under § 616, as presented in the E-shop or promotional materials. The Goods need not comply with § 617 if we explicitly informed you of this before the Contract and you expressly agreed.
    • The Goods comply with § 617 if:
      1. They are suitable for all usual purposes, considering applicable laws, technical standards, or industry codes.
      2. They match the description, sample, or model provided before the Contract.
      3. They include accessories, packaging, and instructions (including assembly/installation guides) as reasonably expected.
      4. They are delivered in the agreed quantity, quality, and functionality, including compatibility, safety, and durability under normal use.
      5. They include updates specified in the Contract for digital elements.
    • We are not liable for defects if:
      • You were aware of them or should have been aware at the Contract conclusion, unless they contradict agreed properties.
      • Defects arose after delivery due to your actions or failure to accept the Goods without legal reason.
      • You did not report obvious defects promptly (within 3 days of delivery for Business entities).
      • You did not report hidden defects within the warranty period.
      • For used Goods, defects resulting from normal wear and tear are excluded.
    • For Consumers, we are not liable if:
      • Defects were not reported within 2 months of discovery (max. 24 months from delivery).
      • Defects resulted from improper installation or failure to install updates we provided.
      • You were informed of non-compliance with general requirements and expressly agreed.
  • Warranty period: 24 months, starting from delivery. For replaced Goods, a new warranty period begins.
  • Defects include non-compliance with agreed/general requirements or third-party rights (e.g., intellectual property).
  • Warranty claim procedure:
    • Notify us via email, letter, or in person at our stores, using the template in Appendix 1 if desired.
    • Include a description of the defect, your details, and the requested remedy (repair, replacement, price reduction, or withdrawal).
    • Provide proof of purchase (Invoice). Incomplete claims may require supplementation.
    • We will confirm receipt and specify the repair timeline (max. 30 days).
    • Failure to supplement within 10 days may result in claim dismissal.
  • Remedies:
    • Free repair or replacement (if repair is impossible or disproportionately costly).
    • Price reduction or Contract withdrawal if remedies fail or cause significant inconvenience.
    • For digital content, we may restrict access post-withdrawal.
  • Consumer rights are governed by the Civil Code and Consumer Protection Act.
  • Expert assessment: If we reject your claim, you may obtain an expert opinion at our cost (if upheld).
  • Repeated claims: If liability is proven, you may resubmit the claim.
  1. WITHDRAWAL FROM THE CONTRACT
  • Withdrawal terminates the contractual relationship from the outset, under the conditions herein.
  • Consumers may withdraw within 14 days of delivery (or service conclusion/digital content access) without justification, via email or letter (template in Appendix 2). Partial withdrawal is allowed for multiple Goods.
  • Exceptions: No withdrawal for:
    1. Fully performed services with prior consent.
    2. Goods with price fluctuations beyond our control (e.g., financial markets).
    3. Custom-made or perishable Goods.
    4. Sealed audio/video/software with broken seals.
    5. Digital content not on a tangible medium if accessed before withdrawal.
  • Refund: Within 14 days of withdrawal notification, after Goods return. You cover return costs unless we agree otherwise.
  • Damage liability: You are liable for damage beyond necessary handling.
  • Our withdrawal: Permitted for stockouts, force majeure, or your failure to collect Goods within 5 days. We will refund payments within 14 days.
  1. COMPLAINTS
  1. ALTERNATIVE DISPUTE RESOLUTION
  1. FINAL PROVISIONS
  • Correspondence will be via email.
  • Contract changes require written agreement. We may amend these Terms for future Contracts, notifying you 14 days in advance. Non-objection within 14 days implies acceptance.
  • Force majeure: Not liable for unforeseeable events (e.g., natural disasters, pandemics). Either party may withdraw after 10 days.
  • Attachments:
    • Appendix 1: Complaint form.
    • Appendix 2: Withdrawal form.
  • Contracts are archived electronically. Save your Order confirmation and Terms.
  • No industry codes of conduct apply per § 2(i) of the Consumer Protection Act.
  • Effective date: 05.2025.

APPENDIX 1 – COMPLAINT FORM

Recipient:

Business Name: SPACE CLOTHING, SE
Registered Office: Moravská 13, Púchov 020 01
ID No. (IČO): 54 306 779
Email: info@spaceclothing.com
Phone: +421 918 431 301

Complaint Submission

To be filled out by the Consumer

  • Full Name:

  • Residential Address:

To be filled out by a Business Entity – Natural Person

  • Business Name:

  • Residential Address / Registered Office:

  • ID No. / Registration Details:

To be filled out by a Business Entity – Legal Person

  • Business Name:

  • Registered Office of the Legal Entity:

  • ID No. / Commercial Register Entry:

  • Name and Surname of the Representative / Position:

  • Email Address:

Additional Information

  • Order and Invoice Number:

  • Order Date:

  • Goods Receipt Date:

  • Goods Being Complained About (Name and Code):

  • Description and Extent of Defects:

Requested Resolution

As the seller’s customer, I request that my complaint be resolved in the following manner:

☐ I request a refund to my bank account (IBAN) / other method:

Attachments:

  • Date:

  • Signature:

APPENDIX 2 – CONTRACT WITHDRAWAL FORM

Online Store: https://shop.spaceclothing.com
SPACE CLOTHING, SE, MORAVSKÁ 13, PÚCHOV 020 01, ID NO. (IČO): 54 306 779, SLOVAK REPUBLIC

Withdrawal Declaration

I hereby declare my withdrawal from the contract for the following goods (product name):

……………………………………………………………………………………………
……………………………………………………………………………………………

  • Number of Units Being Returned: ..................................................

  • Order Date: ...............................................................................................

  • Goods Receipt Date: .................................................................................

  • Order Number: ..........................................................................................

  • Customer’s Full Name: .............................................................................

  • Customer’s Address: ................................................................................

Refund Details

Please provide your IBAN bank account number for the refund:
……………………………………………………………………………………………

  • Customer’s Signature: .......................................

  • Date of Signature: